01
Acquire
Mira continuously gathers signals to identify opportunities and understand evolving customer trends and preferences, helping organizations refine who they reach, when they reach them, and how relationships begin.
One agent platform.The entire Customer Lifecycle
Mira brings together the intelligence, persistent memory, orchestration, execution and governance required to deploy autonomous agents across the entire Customer Lifecycle.
It connects to the systems and data organizations already use, builds an evolving understanding of every customer, and enables agents to take action, while organizations maintain governance, oversight and control.
Running Mira today: FinPoints, Alibaba Group, Morph, Ctrl Media Limited, Prestige Partners Trading, Surplus, Behave, Pika, Massachusetts Institute of Technology.
[ What Mira does ]
Four stages. One continuous Customer Lifecycle
Customer context is distributed across systems, conversations, transactions, workflows and teams. Mira brings that context together through one agent platform so understanding can move continuously across acquisition, engagement, retention and growth.
02
Engage
Mira coordinates conversations, follow up, recommendations, workflows and actions using the evolving context of each relationship, learning from outcomes and changing conditions.
03
Retain
Persistent customer memory preserves preferences, history, commitments, interactions and outcomes so every engagement can build on what came before.
04
Grow
Mira uses the accumulated understanding of each relationship to identify relevant opportunities for deeper engagement, expansion or reactivation.
[ The Mira platform ]
Four modules. One agent platform
Four connected modules bring the Customer Lifecycle together with shared context, execution and governance.
01
Mira Reach
Acquire. Identify opportunities, understand audiences, and initiate new customer relationships through the channels your organization controls.
02
Mira Engage
Engage. Build customer understanding and coordinate conversations, follow up, recommendations and actions across the relationship.
03
Mira Growth
Retain. Grow. Maintain relationships, recognize changes in customer behavior, reactivate engagement, and identify opportunities to create additional value.
04
Mira Core
Connect. Remember. Govern. The shared intelligence, persistent memory, system connections, permissions and governance behind every Mira agent.
[ Inside Mira ]
Visibility without constant supervision
See which agents are active, what work is underway, which decisions require human involvement, and what actions have already been taken. When human judgment is required, Mira brings the relevant context forward so teams can act without reconstructing the relationship from scratch.
M
Miraby Here AI
Demo workspace
Home
+ New agent
A
OVERVIEW
Home
Inbox
Agents
ENGAGE
Activity
REACH
Brand Assets
GROWTH
Conversations
CORE
Customers
Products
Playbooks
Welcome back, Alex
Here's what Mira has been handling across Demo workspace · alex@example.com
CUSTOMERS
1,284
One record each
PRODUCTS
46
On file
PLAYBOOKS
12
12 active
AGENTS
4
3 live, 1 paused
YOUR AGENTS
OOutbound ReachacquireLive
TOnboarding EngageengageLive
RRenewalsretainLive
AAccount GrowthgrowPaused
Inbox
Seven items need you, across every agent in this workspace.
All 7Reply approvals 4Proposals 2Questions 1
REPLYApprove the renewal reply for a 3 year accountHolding the current rate, offering a two year extension.Review
PROPProposal ready for a 40 seat expansionPriced from the products on file, matched to the seats they already use.Review
REPLYPricing question from a qualified inboundQuotes the published rate and offers a call this week.Review
ASKMira wants a decision on a discountRequested 15%. Your rule caps self serve discounts at 10%.Review
REPLYTrial day seven, usage check inUsage is up 3× on the core workflow. Asks for a call.Review
Conversations
Review and approve Mira's pending replies.
Pending 4
Renewal, 3 year account4mHolding the current rate, offering a two year extension.NEEDS ANSWER
40 seat expansion22mProposal priced from products on file.PROPOSAL
Pricing, annual billing1hQuotes the published rate, offers a call.NEEDS ANSWER
Trial day seven3hUsage up 3×, asking for a call.PROACTIVE
MRenewal, 3 year accountRenewals · email · drafted 4 minutes agoAwaiting approval
DRAFTED REPLY
Happy to sort the renewal out. You are on the rate agreed three years ago, and I can hold it for another two years if you want to extend now. Nothing else about the account changes. Shall I send the paperwork over?
Approve & sendEditReject
REPLY JOURNEY
ReceivedInbound email on the account thread.
MatchedCustomer record found. Three years of history loaded.
PlaybookMatched ‘Renewal, hold rate on multi year’.
DraftedWritten against the rate on file, not a generic quote.
ScreenedGATENo claims outside your product data.
ShieldedGATEDiscount stays inside your rules.
Awaiting approvalWaiting on you. Nothing sends until you say so.
Agent activity
Every run the agents made, kept and searchable.
SESSIONS148
RUNS2,140
Qualified inbound from the pricing pageOutbound Reach · ConversationRun completed
Trial day seven, usage check inTrial Conversion · ConversationRun completed
Renewal sixty days outRenewals · ConversationRun completed
Usage dropped, win back sequenceAccount Growth · ConversationRun completed
Mira drafts the reply. The decision stays yours.
[ Integrations ]
Connected to the systems where your Customer Lifecycle already lives
Mira reads context from connected systems and coordinates actions across them, extending the technology organizations already rely on rather than replacing it. Your systems remain your sources of truth.
01
Client systems, where the relationship already lives
- HubSpot
- Salesforce
- Microsoft Dynamics 365 Sales and Dataverse
- Zoho CRM
- Pipedrive
- Zendesk
- Jira
- GitHub
02
Channels, where the conversation happens
- Slack
- Telegram
- Discord
[ Persistent memory ]
Every interaction builds the relationship
Mira maintains persistent customer memory across systems, channels, workflows and time so each interaction can build on what the organization already understands.
Every interaction builds the relationship
What is learned during acquisition informs engagement. Engagement strengthens retention. Retention creates opportunities for growth. And what those relationships teach can improve future acquisition.
Start with the data you already have
Mira connects to existing customer, product, content and operational data rather than creating another disconnected source of customer context.
[ Governance ]
Autonomy without surrendering control
Organizations determine what Mira can operate autonomously, what requires approval, and what remains under human control. Governance is not added after execution. It is part of execution.
01
Verify before execution
Actions can be evaluated against organizational policies, permissions, business rules, compliance requirements, approved information and brand standards before execution.
02
Set the boundaries of autonomy
Sensitive actions can require human approval, while established workflows can operate independently. Those boundaries remain under the organization's control.
03
Ground claims in your data
Customer facing facts can be verified against designated sources of truth before execution.
04
Maintain an audit trail
Agent actions can be logged with the relevant data, configuration, disclosures, approvals and execution context.
[ Deployment ]
Mira runs inside your environment
Mira is deployed inside your organization's environment, keeping customer data and deployment specific context under your control.
01
Deployed inside your environment
Mira runs inside your organization's environment, keeping customer data and deployment specific context under your control.
02
No telemetry returns to Here AI
No usage data leaves your deployment.
03
You control the encryption architecture
The keys to your deployment stay with your organization.
04
Your data does not train a shared model
Customer data is not used to train a shared Here AI model serving other customers.
[ Business outcomes ]
What continuous execution makes possible
3.5×
Engagement capacity
More relationships managed per operator.
+23%
Revenue per customer
More opportunities to maintain and grow valuable relationships.
<15s
Response time, 24/7
Customer engagement continues when teams are offline.
62%
Lower cost to serve
Fewer manual handoffs and less repetitive coordination.
[ Industries ]
One agent platform. Different customer relationships
Mira applies the same Acquire, Engage, Retain and Grow model to the systems, requirements and relationships of different industries.
Entertainment
Operate fan relationships continuously and at scale, with persistent context, creator specific voice, and audience protections built into execution. 120+ creators run fan conversations through Mira.
Learn more →Finance
Scale investor and client engagement with claims grounded in approved information, disclosures applied where required, and human oversight where appropriate.
Learn more →E-commerce
Engage every shopper with customer context and live product information, including pricing, availability, and inventory.
Learn more →Public Sector
Deploy Mira within institution controlled environments, with governance, security, oversight, and deployment requirements defined around the institution.
Learn more →
[ Why now ]
Software is moving from recording work to executing it
1990s / SYSTEMS OF RECORD
2010s / SYSTEMS OF ENGAGEMENT
NOW / SYSTEMS OF EXECUTION
2010s / SYSTEMS OF ENGAGEMENT
NOW / SYSTEMS OF EXECUTION
What is Mira?
Mira is one AI agent platform for the entire Customer Lifecycle. It enables organizations to deploy autonomous agents that acquire, engage, retain, and grow customer relationships while maintaining governance, oversight, and control.
How is Mira different from a CRM?
A CRM records and organizes customer information. Mira works across those systems to gather context, coordinate workflows, and take permitted actions. Mira does not replace the CRM. It makes the information across your existing systems actionable.
What can Mira do autonomously?
As much as the organization permits. You determine what Mira can execute independently, what requires approval, and what remains under human control.
Where does Mira run, and what happens to our data?
Mira is deployed inside your organization's environment. Customer data and deployment specific context remain under organizational control and are not used to train a shared Here AI model serving other customers.
What does Mira connect to?
Mira connects to the systems where customer information and work already live, including HubSpot, Salesforce, Microsoft Dynamics 365, Zoho CRM, Pipedrive, Zendesk, Jira and GitHub, and the channels where customer relationships happen: email, Slack, Telegram, WhatsApp and Discord.
How is a deployment scoped?
Scope is shaped by the Mira modules deployed, systems and data connected, channels involved, and volume of Customer Lifecycle activity.
How long does it take to go live?
Deployment happens in phases: first establishing Mira inside your environment, then connecting the systems, data, workflows, and channels required for execution.
How does Mira prevent unsupported claims?
Customer facing claims can be verified against designated organizational sources before execution.
Can AI disclosure be configured?
Yes. Organizations determine where disclosure is required, and Mira can apply those rules as part of execution.
Can we review what Mira did?
Yes. Agent activity can be logged with the relevant execution context, creating an audit trail of what happened and what informed the action.
The next step is a scoping conversation
Run your Customer Lifecycle through Mira. Tell us where your customer relationships live today, the systems, data, channels and workflows involved, and where autonomous execution can create the most value. From there, we define how Mira connects to your organization and where governance, approval and human oversight apply.