Mission specific
Mira is scoped around the institution's mission, operational requirements, authoritative data and governance framework rather than configured from a generic template.
Mira is one agent platform that enables public institutions to acquire, engage, retain and grow citizen and stakeholder relationships continuously. For public sector deployments it is configured around the institution's mission, data, security requirements and governance framework, deployed inside the required environment and built alongside the teams responsible for operating it.
Mira applies the same four stages of the Customer Lifecycle, Acquire, Engage, Retain and Grow, while adapting to the mission, operating environment, security requirements and governance model of each institution.
Mira is scoped around the institution's mission, operational requirements, authoritative data and governance framework rather than configured from a generic template.
Operators, engineers and institutional stakeholders participate from specification through deployment so the platform reflects how the institution actually operates.
Mira can be deployed on premises, air gapped or within sovereign infrastructure according to the requirements of the institution.
The same four stages apply, but their meaning reflects the responsibilities of a public institution rather than a commercial relationship.
Identify and reach the citizens or stakeholders relevant to a service, programme or mission and bring them into channels the institution controls.
Coordinate information, conversations, workflows and follow up using the evolving context of each citizen or stakeholder relationship, within the policies and permissions established by the institution.
Maintain continuity between interactions so context does not disappear across departments, channels or time. Previous requirements, commitments and outcomes inform what happens next.
Extend the value of the relationship by identifying additional services, programmes, information or interactions relevant to the citizen or stakeholder.
Capability transfer is part of the deployment. Institutional teams participate as Mira is specified, built and integrated, with the objective of developing the knowledge required to operate and govern the platform.
Define the mission, operating requirements, constraints, governance framework and accreditation path together.
Configure and develop Mira around the institution's data, workflows, requirements and security environment.
Connect Mira to the systems, data and workflows the institution already depends on.
Build the institutional capability required to operate, govern and evolve the deployment.
Mission planning, operational support, intelligence workflows and logistics.
Multi source analysis, information coordination and pattern identification.
Citizen services, stakeholder engagement and research operations.
Autonomy in a public institution must remain accountable to the institution deploying it. Mira is designed so governance, human oversight, permissions and authoritative information can remain part of execution.
Institutions determine which actions Mira can execute autonomously and which decisions remain under human authority. Consequential decisions can require an authorized person to review, approve, override or reject before action is taken.
Outputs can be connected to the information and sources that informed them, giving authorized teams visibility into the basis of a recommendation or action. This creates a record designed to support operational review, audit and oversight.
Mira can be grounded in authoritative institutional data and configured to surface uncertainty rather than present unsupported conclusions as fact. If the required information is not available, the system can escalate rather than guess.
Deployments can be designed around the security, assurance and accreditation frameworks applicable to the institution, with the required documentation developed alongside implementation.
Permissions can reflect clearance, role and need to know requirements so access to information and workflows remains aligned with the institution's security model.
Models, data pipelines, workflows and outputs can be evaluated against manipulation, adversarial inputs and other relevant threats before deployment, with ongoing monitoring defined around the requirements of the institution.
Inside institution controlled infrastructure, including disconnected environments where required.
Governed within the institution's deployment and not used to train a shared Here AI model serving other customers.
Execution records designed to support institutional review and oversight.
Knowledge and operational control transferred to the institution as part of deployment.
Tell us the mission, the environment Mira needs to operate within, the systems and data involved, and the governance and accreditation requirements that apply. We define how Mira is deployed and what it takes to acquire, engage, retain and grow citizen and stakeholder relationships through one agent platform.